Systematic Literature Review (SLR): Hubungan Public Service Motivation dan Peran Perempuan dalam Peningkatan Kualitas Pelayanan Publik

Abstract

This systematic literature review (SLR) examines the relationship between Public Service Motivation (PSM) and the role of women as actors and supervisors in public service delivery. Using bibliometric analysis supported by VOSviewer and Google Colab, this study analyzed publication documents published up to 2025. From an initial search, forty articles met the inclusion criteria and were selected for further analysis. The findings indicate growing scholarly attention to gender dimensions of PSM, particularly women’s motivation to serve the public interest, their involvement in service delivery, and their leadership in public organizations. However, existing studies remain fragmented and rarely explain how PSM among women is translated into concrete improvements in service quality, responsiveness, and inclusiveness. This study recommends future research on the adaptation and transformation of gender-responsive PSM, especially in relation to women’s roles in serving vulnerable groups. The findings contribute to developing a more comprehensive understanding of how PSM can strengthen women’s participation and performance in public service.