Analisis Usability Pada Aplikasi Shopee Menggunakan Metode System Usability Scale (SUS)

Maulidhatus Shania, Tranggono Tranggono

Abstract


Shopee application is one of the marketplace applications with the most visitors throughout 2023, but there are still many negative complaints about the appearance of the application in the Google Play Store review column which shows that the appearance of the Shopee application is still less ergonomic and still faces problems related to usability attributes based on ISO 9241-11. The purpose of this study is to determine the usability value of the Shopee application interface design before and after improvements are made, and provide recommendations for design improvements using the Figma tool. The method used to evaluate usability is performance measurement for effectiveness and efficiency values, and system usability scale for satisfaction values. The results of the usability evaluation and design improvements on the Shopee application made an increase in the effectiveness value from 94% to 100%, the efficiency value from 90% to 100% with a processing time of 1266 seconds to 999 seconds, and the satisfaction value with a SUS score of 47.5 to 81.5.

Keywords


Effectiveness; Efficiency; Usability Testing; Satisfaction; System Usability Scale

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DOI: http://dx.doi.org/10.28926/briliant.v9i2.1884

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