Pengaruh Budaya Organisasi dan Perceived Organizational Support terhadap Work Engagement Pada Karyawan Perusahaan Industri Manufaktur di Kota Bandung
DOI:
https://doi.org/10.28926/briliant.v11i2.2345Keywords:
Organization Culture, Perceived Organization Support, Work Engagement, Manufacturing IndustryAbstract
This study aims to determine whether organizational culture and perceived organizational support influence work engagement among employees working in the manufacturing industry. The research subjects were employees actively working in manufacturing companies in Bandung City. Through a nonprobability sampling technique, 228 employees working in the manufacturing industry in Bandung City were obtained. Data were analyzed using multiple linear regression methods to test the relationship between variables. The research findings show that organizational culture and perceived organizational support have a positive and significant effect on work engagement. This means that companies with a positive organizational culture that emphasizes caring, clear work targets, management systems, and responsibility can foster employee enthusiasm and engagement with their work. Furthermore, when employees feel that the company cares, values their contributions, and supports their well-being, this can foster positive reciprocal relationships and lead employees to be more enthusiastic, focused, and involved in their work. The results of this study can be implied by the management of manufacturing companies for the development of human resource programs.
References
Aldabbas, H., Pinnington, A. & Lahrech, A. (2021). The influence of perceived organizational support on employee creativity: The mediating role of work engagement. Curr Psychol 42, 6501–6515. https://doi.org/10.1007/s12144-021-01992-1
Ancarani, A., Arcidiacono, F., Mauro, C. D., & Giammanco, M. D. (2021). Promoting work engagement in public administrations: The role of middle managers’ leadership. Public Management Review, 23(8), 1234–1263. https://doi.org/10.1080/14719037.2020.1763072
Anggana, S. U., Sutadji, E., & Tuwoso. 2024. Pengaruh Adaptabilitas Karier, Efikasi Diri, Disiplin Diri, Dan Literasi Digital Terhadap Minat Berwirausaha Siswa/I SMK. Briliant: Jurnal Riset dan Konseptual Vol. 10, No. 2, Mei 2025 pp. 257-273 doi.org/10.28926/briliant.v10i2.1919
Bagis, F., & Yulianeu, A. (2024). Enhancing employee performance through AI-enabled HR analytics: Exploring the roles of job crafting, perceived risk, and employee engagement. Journal of Digitovation and information system, 4(1), 81-97.
BPS. (2021). "Produk Domestik Bruto (Lapangan Usaha)." [Seri 2010] Distribusi PDB Triwulanan Seri 2010 Atas Dasar Harga Berlaku (Persen) [Data file]. Retrieved from https://www.bps.go.id/subject/11/produk-domestik-bruto--lapangan-usaha-.html.
Davidescu, A. A., Apostu, S.-A., Paul, A., & Casuneanu, I. (2020). Work Flexibility, Job Satisfaction, and Job Performance among Romanian Employees—Implications for Sustainable Human Resource Management. Sustainability, 12(15), 6086. doi:10.3390/su12156086
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71(3), 500–507. https://doi.org/10.1037/0021-9010.71.3.500.
Eryc, Palguna, A. I. P., Anggiani, D. A (2004). Structural Analysis of Servant Leadership Promotes Employee Resilience and Organizational Citizenship Behavior among Employees. Briliant: Jurnal Riset dan Konseptual Vol. 9, No. 1, February 2024 pp. 369-382 doi.org/10.28926/briliant.v9i2.1692
Fauzia, N. K., & Marwansyah. (2020). Pengaruh Employee Engagement terhadap Turnover Intention Studi Kasus PT XYZ Bandung. 6(1), 33–42. https://jurnal.polban.ac.id/ojs3.1.2/an/article/download/1873/1490/
Fauzya, H. A., & Chaniago, H. (2022). Pengaruh employee engagement terhadap employee performance (studi kasus pada Pt XYZ Bandung). Jurnal Manajemen Sains Dan Organisasi, 3(2), 97-110.
Gallup. (2020). State of the Global Workplace. [Gallup Report]
Guilford, J.P. 1956. Fundamental Statistic in Psychology and Education. 3rd Ed. New York: McGraw-Hill Book Company, Inc.
Hasan H, Astuti ES, Tri Wulida A, Igbal M (2020) Impact of organizational culture on employee engagement and performance: a stimuli-organism-response approach. Wacana 23(4):235–347
Hewitt Associates. 2004. What makes a best employer? Insights and Findings from Hewitt's Global Best Employer's Study. Hewitt Associates, pp. 1-28.
Holtom, B. C., Mitchell, T. R., Lee, T. W., & Eberly, M. B. (2008). Turnover and retention research: A glance at the past, a closer review of the present, and a venture into the future. The Academy of Management Annals, 2(1), 231–274. https://doi.org/10.1080/19416520802211552
Imran, M. Y., Elahi, N. S., Abid, G., Ashfaq, F., & Ilyas, S. (2020). Impact of Perceived Organizational Support on Work Engagement: Mediating Mechanism of Thriving and Flourishing. Journal of Open Innovation: Technology, Market, and Complexity, 6(3), 82. doi:10.3390/joitmc6030082
Khodakarami,N., & Dirani, K.(2020). Drivers of employee engagement: Differences by work area and gender. Industrial and Commercial Training, 52(1), 81–91. https://doi.org/10.1108/ICT-06-2019-0060.
Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A., & Adis, C.S. (2017). Perceived organizational support: A meta-analytic evaluation of organizational support theory. Journal of Management, 43(6), 1854–1884. https://doi.org/10.1177/ 0149206315575554.
Lina, N. P. I. M. (2019). Analisis Faktor-Faktor Penentu Employee Engagement di PT. ABC Bandung. Ekuitas: Jurnal Pendidikan Ekonomi, 7(2), 108–116. https://doi.org/10.23887/ekuitas.v7i2.17233
Malhotra, N.K., 2009, Riset Pemasaran, Edisi keempat, Jilid 1, PT Indeks, Jakarta.
Maulina, A. (2020). Pengaruh Employee Engagement dan Beban Kerja Terhadap Kinerja Karyawan (Studi Pada PT. Daese Garmin Bandung Departemen Sewing) (Skripsi Sarjana). Sekolah Tinggi Ilmu Ekonomi STAN-Indonesia Mandiri, Bandung.
Mazzetti, G., Robledo, E., Vignoli, M., Topa, G., Guglielmi, D., & Schaufeli, W. B. (2021). Work Engagement: A meta-Analysis Using the Job Demands-Resources Model. Psychological Reports, 126(3), 1069-1107. https://doi.org/10.1177/00332941211051988
Putra, A. S. B. (2024). Work Engagement in Indonesian Small and Medium Enterprises: A Bibliometric Analysis of Emerging Research Trends. Bulletin of Counseling and Psychotherapy, 6(2).
PwC. (2023). Manufacturing talent strategy: frontline employee experience. Diakses 18 Agustus 2025, dari https://www.pwc.com/us/en/industries/industrial-products/library/manufacturing-talent-strategy.html
Ramadanti, D. F. (2020). Pengaruh kepemimpinan transformasional dan employee engagement terhadap kinerja karyawan di PT Kimia Farma Persero Tbk Plant Bandung (Doctoral dissertation, UIN Sunan Gunung Djati Bandung)
Rusman. (2022). Tantangan Sumber Daya Manusia di Era Globalisasi. Forecasting: Jurnal Ilmiah Ilmu Manajemen, 1(2), 78–84.
Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The measurement of work engagement with a short questionnaire: A cross-national study. Educational and Psychological Measurement, 66(4), 701–716. https://doi.org/10.1177/0013164405282471
Schein, E. H. (2010). Organizational culture and leadership (Vol. 2). John Wiley
Shi, X., & Gordon, S. (2020). Organizational support versus supervisor support: The impact onhospitalitymanagers’ psychological contract and work engagement. International Journal of Hospitality Management, 87,1–9. https://doi.org/10.1016/j.ijhm.2019.102374.
Srimulyani, V.A., Hermanto, Y.B. 2022. Organizational culture as a mediator of credible leadership influence on work engagement: empirical studies in private hospitals in East Java, Indonesia. Humanit Soc Sci Commun 9, 274 https://doi.org/10.1057/s41599-022-01289-z
Tsui, A.S., Wang, H., & Xin, K.R. (2002). Organizational culture in the PRC: An analysis of culture dimensions and culture types. Paper presented at the Academy of Management Meeting, Denver.
Turner, P. (2019). Employee Engagement in Contemporary Organizations: Maintaining High Productivity and Sustained Competitiveness (1st ed. 2020 ed.). Palgrave Macmillan.
Paais, M., & Pattiruhu, J. R. (2020). Effect of motivation, leadership, and organizational culture on satisfaction and employee performance. The journal of asian finance, economics and business, 7(8), 577-588
Rai, A., & Maheshwari, S. (2021). Exploring the mediating role of work engagement between the linkages of job characteristics with organizational engagement and job satisfaction. Management Research Review, 44(1), 133–157. https://doi.org/10.1108/MRR-10-20190442
Rasheed, M. I., Jamad, W. N., Pitafi, A. H., & Iqbal, S. M. J. (2020). Perceived compensation fairness, job design, and employee motivation: The mediating role of working environment. South Asian Journal of Management, 14(2), 229-246.
Safarida, N., & Siregar, S. (2020). Manusia sebagai Aset atau Biaya? Pengungkapan Sumber Daya Manusia dalam Laporan Keuangan. AKSES: Jurnal Ekonomi Dan Bisnis, 15(2), 72–81.
Saleem, Z., Shenbei, Z., & Hanif, A. M. (2020). Workplace Violence and Employee Engagement: The Mediating Role of Work Environment and Organizational Culture. SAGE Open, 10(2), 215824402093588. doi:10.1177/2158244020935885
Satyawati, C. I. S., & Rahyuda, A. G. (2022). Analisis Budaya Organisasi terhadap Organizational Citizenship Behavior dengan Employee Engagement sebagai Variabel Mediasi. JURNAL NUSANTARA APLIKASI MANAJEMEN BISNIS, 7(2), 358 -368. https://doi.org/10.29407/nusamba.v7i2.17794
Siregar, S., & Ginting, H. (2021). Metodologi Penelitian Kuantitatif. Bumi Aksara.
Schein, E. H. (1992). Organizational culture and leadership: A dynamic view (2nd ed.). San Francisco7 Jossey-Bass.
Ugaddan, R. G., & Park, S. M. (2017). Quality of leadership and public service motivation: A social exchange perspective on work engagement. International Journal of Public Sector Management, 30(3), 270–285. https://doi.org/10.1108/IJPSM-08-2016-0133
Ugwu, F. O., & Onyishib, I. E. (2020). The moderating role of person-environment fit on the relationship between perceived workload and work engagement among hospital nurses. International Journal of Africa Nursing Sciences, 13, 100225. https://doi.org/10.1016/j. ijans.2020.100225
Sugiyono. (2019). Metode Penelitian Kuantitatif dan Kualitatif Dan R&D. Alfabeta.
Wambui, T. W., Wangombe, J. G., Muthura, M. W., Kamau, A. W., and Jackson, S. M. 2013. "Managing workplace diversity: A Kenyan perspective," International Journal of Business and Social Science, vol. 4, no. 16, pp. 199-218,
Yeh, C. M. (2013). "Tourism involvement, work engagement and job satisfaction among frontline hotel employees," Annals of Tourism Research, vol. 42, pp. 214-239.
Zahari, N., & Kaliannan, M. (2022). Antecedents of Work Engagement in the Public Sector: A Systematic Literature Review. Review of Public Personnel Administration, 43(3), 557-582. https://doi.org/10.1177/0734371X221106792
Zhai, Y., Cai, S., Chen, X., Zhao, W., Yu, J., & Zhang, Y. (2022). The relationships between organizational culture and thriving at work among nurses: The mediating role of affective commitment and work engagement. Journal of Advanced Nursing, 00, 1–11. https://doi.org/10.1111/jan.15443
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Briliant: Jurnal Riset dan Konseptual
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
